Refund policy

Refund Policy

Effective Date: 2024-12-17

Contact: info@lococlub.store

LocoClub.Store is committed to delivering exclusive, high-quality products that reflect our brand’s dedication and passion. Due to the limited-edition nature of our merchandise, we have established the following refund policy to ensure fairness and clarity for all customers.

Eligibility for Refunds

We take great care to ensure our products meet the highest quality standards. Refunds are only offered for items that arrive defective to maintain the integrity of our exclusive, limited-edition offerings.

Refunds are applicable to:

Limited-Edition Apparel & Accessories

All returned items must be in their original condition: unused, unopened, and in their original packaging. This ensures all customers receive products as intended.

Order Cancellations

Due to the made-to-order nature of our products, cancellations on pre-orders are not allowed. Once your order is placed, production begins immediately. Items typically take 6–8 weeks to produce, but may take longer. This policy ensures we deliver exclusive, high-quality items as promised.

Refund Request Time Frame

Refund requests must be made within 7 days of receiving your item. This timeframe allows us to address issues promptly while maintaining the availability of our exclusive products.

Proof of Purchase

Proof of purchase is required to process any refund. Accepted forms include an email receipt or any other order confirmation. This ensures your request is verified and resolved quickly.

How to Request a Refund

If your item arrives defective, please contact us at info@lococlub.store. To expedite your request, include the following information:

A copy of your receipt or proof of purchase

A brief explanation of the issue

Your full name, address, email address, and phone number

We are here to assist you and will work to resolve your issue as swiftly as possible.

Refund Process

Once approved, refunds will be issued to the original payment method. Please allow 5–7 business days for your bank to process the refund. We aim to make this process as seamless as possible.

Shipping and Handling

If your refund is approved, any associated shipping and handling fees will also be refunded. A return shipping label will be provided via email, allowing you to return your item at no additional cost. Simply drop off your package at your local shipping carrier.

International Orders

Due to the complexities of international shipping and the unique nature of our products, we are unable to offer refunds for international orders at this time. We appreciate your understanding and provide detailed product descriptions and images to help you make informed decisions.

Contact Information

We value our customers and are here to help. For any refund-related inquiries, please contact us at info@lococlub.store. Our customer service team is available Monday through Friday, 9 AM to 6 PM GMT, to assist with any questions or concerns.

Policy Updates

We are committed to transparency and will keep you informed of any changes to our policies. Please join our mailing list to stay updated on future developments.