Shipping policy
Terms of Service
Last Updated: 2024-12-17
Contact: info@lococlub.store
Processing Time
Unless otherwise specified, all items are offered as pre-orders. Orders are processed at the time of purchase, and shipping timelines begin once the items are ready to ship, not from the order date.
During high-demand periods, shipping delays may occur. In such cases, you will be notified via email with updated shipping information.
Shipping Rates and Delivery Estimates
US Domestic Shipping:
- Flat Rate Shipping: $9.99
- Delivery Estimate: 2–5 business days from the shipping date.
Shipping costs for domestic orders will be a flat rate of $9.99. Delivery times are estimates and may vary depending on the carrier and destination.
International Shipping:
- Availability: We ship globally.
- Shipping Method: USPS First Class International (calculated at checkout).
- Handling Surcharge: An additional $1.99 surcharge applies to all orders for packaging and handling.
- Delivery Estimate: Delivery times vary depending on the destination and carrier.
Please note: Customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the buyer.
Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. Tracking details are typically updated and activated within 24 hours of shipment.
Lost or Stolen Packages
LocoClub.Store cannot be held responsible for lost, stolen, or damaged packages after they have been handed over to the shipping carrier. Any claims related to such incidents must be directed to the shipping carrier. We recommend contacting the carrier’s customer service or your local post office for assistance.
Customs, Duties, and Taxes
Any customs duties, taxes, or fees associated with international shipping are the sole responsibility of the buyer. These charges may be applied during or after the shipping process and are determined by the recipient’s country.
Damaged Items
LocoClub.Store is not liable for products damaged during transit. If your package arrives damaged:
- Retain all packaging materials and the damaged item(s).
- File a claim directly with the carrier responsible for shipping your order.
Our team will provide assistance to the extent possible, but liability for shipping-related damages lies with the carrier.
Contact Information
For any questions or concerns regarding shipping, please reach out to us at info@lococlub.store. Our customer service team is available Monday through Friday, 9 AM to 6 PM EST.